Refund Policy
The moment you enter our race we start to incur administration costs and banking charges, simply in processing your entry and payment. We also incur further charges in administering cancellations and processing refund payments, as well as the purchase of race T-shirts, medals, and the necessary costs associated with organising an event.
Most races do not offer any form of refund if a runner decides to cancel their place because of injury, illness, lack of training or change of plan. There are many other instances of higher priced services, such as plane, train or theatre tickets where no refunds can be given for cancellation in these circumstances. However, in fairness to race entrants who cannot compete for whatever reason, it is our policy to offer a 75% refund up to 3 months before the start of our Marathon and Ultra Races, up to a month before the start of our Half Marathon races and our 5km and 10km races.
After the above refund threshold, we offer entrants a deferral to another Trail Monkey event up to a month before our Marathon and Ultra Races, up to 2 weeks before our Half Marathon Events and our 5km and 10km events.
Deferred entries can only be deferred to events within the next calendar year, they cannot be exchanged for a refund, and neither can they be transferred to another entrant.
COVID-19 & Race Postponement
In relation to COVID causing problems with races - we will always in the first instance work with the entrant to ensure that they get the race they signed up for. In the event of a postponement of a race please bear in mind that these are circumstances beyond our control, we are a small company and do not have large cash reserves. In this spirit, should a race be postponed we will always offer a deferral, either to the postponed event, the event the following year or to another Trail Monkey event. Should you wish a refund we will refund 75% of the entry fee as per main refund policy. Entrants who are unable to compete and do not let us know before 2 weeks of the race start will not be eligible for a refund and will not be entitled to defer to another race.
Transferring Race Places
Reallocating race numbers and amending data held on our system can take up considerable time and administration, and to satisfy all admin change requests we would have to significantly increase the cost of all entries to cover this. We will attempt to do this on a best endeavours basis, but will be done case by case.
Race Place Changes can only done a month up to a race and must be submitted in writing to; Trail Monkey Jersey. Any amendments requested after this time for any race to solo or relay entries will incur an admin charge of £20
Entry Field Data updates - if you have noticed that a field that has been submitted in an entry has been incorrectly entered, we will amend this at point of entry or on a best endeavours basis up to within a month of race day for free; after this it will be a cost of £10 for any admin changes.
We reserve the right to refuse or cancel applications, including duplicate applications, or alter the date of the event, the course route or distance.
Terms and Conditions of entry - Waiver
Trail Monkey Jersey events are open to competitors of all abilities over the age of 17 years (unless otherwise stated).
Unfortunately many of our courses are not suitable for wheelchair athletes. Competitors are not allowed to compete with dogs or buggies (unless prior consent is given). For all races no entries can be accepted on the day, unless stated on individual race/event webpage or arranged with Paul. Please complete the relevant medical details on the back of the race number.
I wish to enter this event, organised by Trail Monkey Jersey (the organisers) and declare that I am or will be aged 17 or over on the day of the event and that, if I am aged less than 18 when I apply, my parent/carer/guardian has approved and countersigned my application. I understand that participating in events is potentially hazardous, and that I should not enter and participate unless I am medically able and properly trained. I declare that I will not participate in the race if not (as far as I am aware) medically fit for the required distance on the day. In consideration of the acceptance of this entry, I assume full and complete responsibility for any injury or accident which may occur while I am travelling to or from the event, during the event, or while I am on the premises of the event. I am also aware of and assume all risks associated with participating in this event, including but not limited to falls, contact with other participants, effect of weather, traffic, and conditions of the road, track or trail. I, for myself and my heirs and executors, hereby waive, release and forever discharge the event organisers, sponsors, promoters, and each of their agents, representatives, successors and assigns, and all other persons associated with the event, for all my liabilities, claims, actions, or damages that I may have against them arising out of or in any way connected with my participation in this event. I understand that this waiver includes any claims, whether caused by negligence, the action or inaction of any of the above parties, or otherwise.
I understand that my personal data supplied to the organisers may be passed to the race photographers, but, except in a case of medical or other emergency, not to other third parties. I hereby grant full permission to any & all of the above parties to use any photographs, videotapes, motion pictures, website images, recordings or any other record of this event. In the case of abandonment or cancellation of the race by reason of unusually bad weather, the impossibility or danger of allowing the race to proceed, compliance with legal, police, or other public authority requirements or advice, or other exceptional circumstances outside the control of the Organisers and /or considered by the Race Director or Race Referee in their sole discretion to be sufficient, I will not be entitled to the return of my entry fee or any refund.
I understand that the race may take place on public roads and that only partial road closures will apply. I shall obey the instructions of police officers, marshals & event staff but I understand that marshals can only advise motorists and do not have powers to stop or direct traffic. I will at all times exercise all reasonable road sense and caution, and use footpaths where appropriate.
I expect to complete the event within a reasonable time. I understand that there are official cut-off time’s and that road closures will be lifted, and marshals will leave their posts, at times reflecting a maximum finishing time of (see individual event website or page). I understand that the course may be hilly and not suitable for wheelchair athletes, and that no dogs or buggies are allowed. I will, unless I unsubscribe, be emailed periodic updates concerning this and other Trail Monkey events, which contain useful information which I understand it is recommended I read. These will also be posted on the official website. By completing and signing an entry form, in person or electronically, I confirm that I have read and agree to these terms and conditions.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998.
Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk. This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
External Links
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve. Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned. Social Media Platforms Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Any questions please contact me through the contact form on our website. |