Frequently Asked Questions

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GENERAL FAQ

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What is Webscorer?

Webscorer is a comprehensive platform for organizing timing-sport races. It includes three components, tightly integrated with one another, also available separately:
  • An easy to use web-based online registration tool
  • A sophisticated manual timing app that runs on an iPad, iPad mini, iPhone or iPod touch (an Android version due out in summer 2014)
  • A robust website that supports live results posting from the app & via a .TXT file upload
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What are the key benefits of the Webscorer platform?

Race registration
  • Immediate access to your entry fees
  • Dramatically lower processing fees
  • Integration with the Webscorer PRO timing app
  • High-end features, yet super easy to use
Race timing
  • Mobile timing solution
  • Fraction of the cost of PC-based timing software
  • Live / instant results
  • High-end features, yet super easy to use
Race results
  • Mobile results solution
  • Save time & money in processing and posting results
  • Racers will appreciate the results presentation
  • High-end features, yet super easy to use
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Who is behind Webscorer?

  • Webscorer Inc. was founded in July 2009 with a mission to make race timing easier, more affordable and to improve the quality & speed with which to get the results to racers
  • Webscorer designs and develops all of its technology in house and owns and operates its own data center equipment to be in full control of the whole customer experience
  • The company has 5 employees, each with a solid background in their respective fields:
    • Product / project management
    • Graphics & design
    • Web development
    • App development
    • Data center design
  • Two of the company's founders are active multi-sport racers
  • Webscorer Inc. is privately held, and is based in the Seattle area in Washington state, USA
  • For more information, visit our company info page
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Which devices does the Webscorer app run on?

  • The Webscorer app runs on the Apple iPhone, iPad, iPad mini and iPod touch devices, with iOS 5.0 or later
  • There are two versions of the app - one for the iPhone and iPod touch, and another optimized for the bigger iPad screen
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Is an iPhone enough? When do I need an iPad?

  • The Webscorer app has the same design & functionality on both the iPhone and iPad versions
  • An iPad is recommended for larger races for the following reasons:
    • More screen real estate to see more racer information
    • Bigger buttons, easier to see, easier to tap
    • More options visible right on the screen vs. behind menus
    • Longer battery life (up to 10 hours for the iPad vs. 5-6 hours for the iPhone)
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What sports does Webscorer support?

Webscorer can be used at any event where time determines the order of finish. Thus far, we've identified the following sports:
  • Aquabike - swim and bike
  • Aquathon - swim and run
  • Canoeing
  • Cycling - BMX
  • Cycling - cyclocross
  • Cycling - mtn cross-country
  • Cycling - mtn downhill
  • Cycling - mtn enduro
  • Cycling - road
  • Dog racing
  • Duathlon - bike and run
  • Horse racing
  • Ice-skating
  • Inline skating
  • Kayaking
  • Motor sports - auto
  • Motor sports - boat
  • Motor sports - motorcycle
  • Motor sports - snowmobile
  • Motor sports - truck
  • Motor sports - other
  • Orienteering
  • Paddling
  • Race walking
  • Rowing
  • Running
  • Running - cross-country
  • Running - road
  • Running - track
  • Running - trail
  • Sailing
  • Skateboarding
  • Skiing - biathlon
  • Skiing - cross-country
  • Skiing - downhill
  • Skiing - rollerskiing
  • Ski mountaineering
  • Snowboarding
  • Snowshoeing
  • Stand-up paddle-boarding
  • Surfski
  • Swimming - open water
  • Swimming - pool
  • Triathlon
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Does Webscorer support languages other than English?

  • The initial version is offered only in English
  • We have plans to localize both the app and the website into multiple languages in the future
  • The additional languages will be determined based on customer demand and market opportunity
  • Priority will be given to localizing the racer / spectator functions over the race organizer functions
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I use a laptop-based timing system today. What advantages would Webscorer give me?

  • The two main drawbacks of laptop-based timing systems are that they require power and shelter
  • Often race organizers have to rig up a generator to provide power as laptop batteries don't last long, and bring a camper or setup a canopy to protect the laptop from rain or snow
  • Webscorer running on an iPad is easier to carry around than a laptop, no canopy or camper required
  • An iPad has a 10-hour battery life and can be easily turned off to save battery when there's no race activity; the race clock keeps running
  • The iPad is weather-friendly - it does not like direct rain on it, but it can easily be sheltered with a case or by holding an umbrella in an armpit, leaving both hands free to operate the device
  • We've timed races in pouring rain and at -18C weather - the touch-sensitive screen can be operated with a special stylus to allow the operator to keep gloves on
  • The iPad-based system is mobile - in a recent race, we rode mountain bikes to a split station in the woods with the iPad in a back-pack, took split times and rode back to the finish line to time the racers completing the race
  • Depending on which laptop-based timing software you use today, Webscorer will also give you a host of new features and race options
  • We've designed the system to be a true superset of presently available manual timing software
  • It's possible we've missed some features but we'll plan to address any shortcomings promptly once they're brought to our attention
  • Most importantly, Webscorer is designed to be much easier to use than today's laptop-based solutions, and can be operated by volunteers with minimal training
  • See the "Webscorer features" FAQ below for more details
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I'm still going to run my races with chip-timing, so why would I care about Webscorer?

First, you may want to post the start list for your race (for free) at Webscorer.com - it is a simple upload of a tab-delimited .TXT file:
  • This will allow racers, spectators and fans to download the start list to their free Webscorer app
  • These users can then follow the race on their smart phones by matching bib numbers to racer names and knowing which racer is doing which distance & category
  • App users who have subscribed to the PRO can use the start list to do their own timing of the race to provide split timing for their own favorite athlete or a team
  • Once uploaded, the start list is also viewable on the website, an example here: www.webscorer.com/startlist?raceid=1393
Second, you can post the race results (for free) to Webscorer.com - another simple tab-delimited .TXT file upload:
  • This will permit racers and spectators to download the results to the free Webscorer app
  • This can help you avoid providing a results bulletin board or multiple printouts for racers and coaches
  • Viewing downloaded results on the app is much quicker than viewing web results with the tiny smartphone browser
  • By downloading the results to the Webscorer app, racers, spectators and fans get a copy of results "to go" that they can view later even when there's no cell coverage
The results will also be available on Webscorer.com - with the following benefits (some may not be applicable to your own situation):
  • Modern graphical look & feel
  • Automatic distance / overall / category results separation
  • "Winners" table in a distance / category race
  • Built-in race pace calculation (km / hour, miles / hour, mins / km, mins / mile)
  • Built-in % back from winner calculation
  • For a race with laps, additional "Show laps", "Race review" and "Lap times" views
  • Ability to add race organizer notes
  • Inclusion of a custom race photo (or sport-specific stock photo)
  • Permits racers to make comments on the race
  • Allows racers to add the race results to their own "My racer profile"
  • Easily find racers via sorting by bib / name
  • Allows anyone to download race results as a .TXT file
  • Paging / high-performance servers make it practical to upload even the biggest races (example race with 9,901 racers: www.webscorer.com/race?raceid=1493)
  • Race location shown on a Google map
  • Easily find previous races via "Find races", sorted by sport, location, race name, date
  • Allows race organizers to keep track of their own race results in one location
  • Easy sharing of results to Facebook / Twitter / Email
Third, you may be interested in getting the results from your chip-timing race to the smart phones of anyone interested in following your race live:
  • Enable racers, spectators and fans to follow your race live on their smart phones with the free Webscorer app and live on Webscorer.com
  • Contact us to get documentation how to integrate with our servers through an open web service API which we use ourselves for posting races to Webscorer.com
  • You'd need to make an adjustment to your timing application to send a copy of the results to our server as you're recording them live
  • Our servers will then treat your race as if was posted by the Webscorer app, giving you all the same website and mobile results benefits our app users get
Send an email to support@webscorer.com for more information
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I'm a racer, what benefits does Webscorer bring to me?

  • Your main gain will be much faster access to race results when the race is timed with Webscorer
  • The Webscorer app supports a one-button method of posting the results immediately after the race - or even live, within seconds of each racer finishing
  • If there's no internet connectivity at the race site, the race organizer can beam the results to anyone's free Webscorer app via Bluetooth, even during the race with preliminary results
  • This allows anyone with the free Webscorer app to take the results "to go" with you from the race on your iPhone, iPad, iPad mini or iPod touch
  • On Webscorer.com, you can make comments on the races, and create your own racer profile that highlights your own results
  • We expect racers to become our biggest supporters, as they'll be among the biggest beneficiaries
A few recent first-hand experiences that will be just a flashback to history when the race organizers switch to timing races with Webscorer:
  • Finishing a 3+ hour mountain bike race, and having to sit around another 3 hours before results were posted on the bulletin board (results processing problems & printer jammed)
  • Completing a 2+ hour cross-country ski race with the leading pack, but having to wait around for the tail-enders to finish in another 2 hours before the timers could start processing results
  • Participating in a regional mountain-biking race where the only results offered was order of finish by category; no timings were taken (reason cited was cost)
  • Racing a cross-country skiing time trial on Tuesday evening, and having results posted late Friday afternoon (webmaster was away)
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Webscorer sounds great, but how can I be comfortable that it works as advertised?

  • The system has been under development and extensive testing since summer 2009
  • We timed the first race with the app in October 2009: www.webscorer.com/race?raceid=55, and since then thousands of races have been timed with the system
  • Webscorer was used at the 2010 Olympics to provide split-timing on the 15 km interval start cross-country skiing event by one of the national teams participating
  • The app has since been used extensively by at least 5 national teams on the cross-country skiing World Cup circuit since winter 2010-2011
  • Hundreds of professional race organizers, from kayaking to trail running to mountain biking events have been running their own race series exclusively with Webscorer since spring 2011
  • The results on Webscorer.com have now grown into thousands since November 2011 when the app first became available via the Apple App Store
  • We're been around software long enough to acknowledge that problems may still crop up, but we're ready to respond and promptly fix any issues that arise
  • At any time you can contact us via support@webscorer.com and we will promptly respond to your questions or issues
  • You can also submit a bug report directly from the app
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Do I have to use the Webscorer online registration system for my races if I want to use the Webscorer app for timing?

  • No. We've developed our own online registration system to make it more convenient / fool-proof to transfer the registered racer list from the website to the app
  • With Webscorer online registration, the racer list can be downloaded directly to Webscorer PRO without having to download or modify any .TXT files
  • But if you're comfortable using another online registration system, you can continue to do so
  • You can upload the start list to the app either via iTunes or by uploading the start list (as a .TXT file using our format) to Webscorer.com where you can download it to the app
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How can I learn more about Webscorer without having to buy the app to evaluate it?

  • We'd encourage you to download the free Webscorer app, and play with it to learn the basics
  • First time users of the app are eligible to get a free 30-day trial subscription for Webscorer PRO
  • You can also view the documentation online, watch the PRO feature videos, and browse around on the Resources section of the website to learn more
  • We are very keen on hearing any objections, omissions or problems that would prevent prospective customers from adopting any part of our offering
  • If there's a reason you won't consider our offering, please tell us why and allow us to try to correct the deficiency
  • We recognize that our system is not suitable to serve all race organizing needs, but believe there should be something for everyone
  • Webscorer is designed to fit in, in part or in full - if you think it does not work for you, you can send us email at support@webscorer.com
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PRICING FAQ

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What does Webscorer race registration cost?

  • There is no cost for setting up an online registration at Webscorer.com
  • Online registration that collects no entry fees is free
  • In an online registration that collects entry fees, the payment is made directly by the racer to the race organizer's account
  • Any credit card charges are deducted by your payment processor before depositing the balance to the race organizer's account
  • The payment gateway fees vary from country to country, in the US a non-profit organization using PayPal will pay 2.2% of the total plus $0.30 per transaction
  • Webscorer charges USD $1 / registered racer for online registrations with an entry fee
  • The Webscorer fee is due after the registration has closed and is payable to Webscorer's PayPal account (you pay us)
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What does Webscorer race timing cost?

  • The Webscorer app is a free download from the Apple App Store
  • By default, the free app will operate in the FAN mode which is intended to be used by racers and spectators
  • The FAN also includes a simple timer, suitable for timing a mass start race with or without bib numbers
  • Posting results to Webscorer.com from the FAN mode is free
  • Downloading results and start lists from Webscorer.com or via Bluetooth from another Webscorer app is free
  • The PRO mode is designed for timing just about any type of race and is offered as an in-app subscription from the FAN
  • You can subscribe to PRO for USD $10 / week or $50 / year which includes posting results to Webscorer.com
  • The PRO subscription is non-renewing, i.e. you can subscribe when required
  • First-time users can try out the PRO subscription for free for 30 days
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What does Webscorer race results cost?

  • Posting results and start lists via .TXT upload to Webscorer.com is free
  • Posting results from Webscorer FAN to Webscorer.com is free
  • Posting results and start lists from Webscorer PRO to Webscorer.com is included in the PRO subscription
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Where can I purchase and download the apps?

  • The apps are available from the Apple App Store
  • You can download the Webscorer app for free - just select whether you want to download the iPhone version or the iPad version
  • The iPhone version also runs on the iPod touch
  • If you want to subscribe to PRO, you'll do so by tapping the "Subscribe to Webscorer PRO" option, available on the app's home panel
  • Payment flows through the App Store using the credit card you have on file with Apple
  • You may also purchase the PRO subscription from the Webscorer website under "Race organizers / My account"
  • Note that you can run both the iPhone and the iPad version on the iPad side-by-side, e.g. you can be timing a race with the iPad version, and checking results with the iPhone version on the same iPad
  • This allows the user to be able to check previous race results or download live results during the timing of a race
  • The apps are available for sale in all 100+ countries where Apple operates the App Store - check your local Apple website for a link to your country-specific location
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The app pricing seems high compared to typical iPad and iPhone apps - how do you justify the value?

  • True, many iPhone apps are either free or cost a dollar or two, but note that basic Webscorer app is free - and includes a fully functional race timer, suitable for timing simple mass start races
  • The more appropriate comparison of the Webscorer PRO is to PC-based timing applications which typically cost $300-400 (USD) or more
  • At $10 USD per week, which can cover multiple devices over a multi-day race weekend, we can confidently claim this is a very competitive price
  • We are in fact making a calculated bet that the aggressive pricing will allow us to sell the app in high volume enough to make up for the difference
  • The pricing is designed to be "pay-as-you-go" to be affordable both for the occasional race organizer, as well as for the professional one
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I have two iPads - do I have to pay twice?

No. You can share your PRO subscription with your other devices as follows:
  • Install the free Webscorer app from the App Store
  • Tap "Subscribe to Webscorer PRO" / "Add device to existing PRO subscription"
  • Enter your Webscorer account info
  • There is a limit of 5 devices per PRO subscription:
    • You can extend this limit (permanently) by purchasing a 1-week PRO subscription for each additional device
    • The purchase will also extend your existing PRO subscription by 1 week
Subscription notes:
  • The free 30-day PRO trial is available once per device / per account
  • The PRO subscription does not auto-renew itself:
    • If your PRO subscription expires, the app will revert back to Webscorer FAN
    • You can re-subscribe when required, your races timed can still be edited and reposted with Webscorer FAN
    • You can purchase an extension to your PRO subscription any time
    • If you subscribe before expiration, the amount purchased (1 week or 1 year) will extend your active PRO subscription
  • If your PRO subscription has expired, you can purchase a new PRO subscription in 2 ways:
    • Via the website: Click on "Race organizers" / "My account" / "Subscribe to Webscorer PRO"
    • Via the app: Tap "Subscribe to Webscorer PRO" / "Subscribe to PRO for 1 week" or "Subscribe to PRO for 1 year"
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The prices seem very low and there are a lot of freebies. How does Webscorer make money and stay in business?

  • There are two revenue sources - PRO subscription sales via the App Store, and the fee we collect for online registration entries on behalf of the race organizer
  • We have made a conscious decision to opt for a high volume business model, and everything we've developed is designed to support lots of users, races and racers
  • The low price points will enable us to eventually sell the PRO in thousands of subscriptions per year
  • We expect that it will take several years to reach our objectives, and our plans are prepared accordingly, we're in this for the long term
  • The overall value of our offering is designed to encourage widespread use, and if anyone thinks our pricing will be a realistic detriment to this objective, we'd be interested in hearing any such justification
  • Thanks to the ease of use of the app & website, aggressive pricing, multi-sport focus, and worldwide availability, Webscorer has the opportunity to become a de-facto standard for organizing timing-sport races
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REGISTRATION FAQ

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What are the key benefits of Webscorer race registration?

1. Immediate access to your entry fees
  • Racers pay your PayPal account directly with a credit card or their own PayPal account
  • You may also use your Authorize.net or Elavon account in the US and Canada
  • No middleman sitting on your money and earning interest
  • No waiting for "checks in the mail" & visiting your bank to cash them
2. Dramatically lower processing fees
  • No markups: your payment gateway of choice will deduct the actual credit card fees before depositing the rest on your account
  • When using PayPal, you may also benefit from PayPal's non-profit discounts and volume discounts
  • The Webscorer fee is just $1 / racer which you will pay us (via PayPal) after the registration has closed
  • If you collect no entry fee, the registration service is totally free
3. Integration with the Webscorer PRO timing app
  • If your timing is done with Webscorer PRO, the registration data is downloaded directly to the app
  • No need to download .TXT files, or to have Excel skills to format registration data
  • Allows your registration to stay open longer, reducing day-of-race entries & hassles
4. High-end features, yet super easy to use
  • No need to talk to sales people, or form designers, you're in full control at every step
  • A single-page design, support for custom questions, multiple entry fee increases by date
  • Features include confirmation lists, waiting lists, discount codes, email your racers
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How does the Webscorer online registration work - and what is the user experience like?

  • During the registration setup, the race organizer specifies the account (PayPal, Authorize.net or Elavon gateway) to receive all the entry fees
  • That's all we need in order to have racers pay the race organizer's account directly when registering for a race on Webscorer.com
  • After the racer has filled out all the required fields, the racer will pay your own account directly, Webscorer never touches the money
  • The racer can choose to pay using the racer's own PayPal account, or by using a credit card
  • Once the racer clicks to submit the payment, your payment gateway will process the payment, subtracts the credit card processing fee and directs the balance to your account
  • When using PayPal, PayPal charges the same fee for a payment made using a credit card, or for a payment made using a PayPal account (2.2% plus $0.30 for a US non-profit organization)
  • Once the race has closed, we will invoice the race organizer for our own fee ($1 / racer), which the race organizer will pay to our PayPal account using a credit card or PayPal
  • The confirmed racer list is downloaded as a tab-delimited .TXT file, or downloaded directly to the iPhone / iPad if the timing is done with Webscorer PRO
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What kind of PayPal account do I need to receive race entry fees from Webscorer online registration?

  • Race organizers need to have either a PayPal business account or a personal premier account
  • PayPal personal account can easily be upgraded to a personal premier account to be able to accept credit card payments
  • If you don't yet have a PayPal account, it's a relatively easy and quick process to apply for one online
  • A new PayPal account activiation typically takes 1-2 days
  • You can consider the Webscorer system like a customizable race registration shopping cart for your own races
  • Webscorer does not handle / touch the entry fees in any way, racers pay directly to your PayPal account
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I use chip-timing and I'm happy with my present online registration system - why should I consider Webscorer?

  • Two key reasons: (1) you get access to your money immediately and (2) the service fees are the lowest in the industry
  • The Webscorer online registration works differently from most other sites, the entry fees are deposited directly to your account
  • This gives you full control of your money, no waiting for checks to be sent & cashed or worries about when you get paid
  • Racers can pay via a credit card or with their own PayPal account (depending on your country, racers may also pay with their own bank account)
  • Just the actual credit card processing fees are deducted before the funds are deposited to your account
  • The Webscorer service fee is paid by you to our PayPal account after the completion of the race
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What are the service fees associated with the Webscorer online registration when using PayPal?

  • Since PayPal handles all the credit card processing, all processing fees are charged by PayPal
  • PayPal offers a competitive fixed rate with volume discounts that will benefit you, and not the registration service
  • If you're a non-profit organization in the US, the PayPal processing fees are 2.2% of the entry fee + $0.30
  • The full PayPal fee schedule is here (US pricing): PayPal Fees
  • This structure allows us to keep our own fee at only $1 / racer (you'll pay the fee to our PayPal account upon the completion of the race)
  • The total processing fees deducted from the entry fee are therefore just 2.2% + $1.30 per racer
  • The following table illustrates the pricing structure at various entry fees (note: the PayPal fee in this table is for US-based non-profits - or a for-profit rate with volume discounts)
EntryPayPal feeWebscorer feeTo race organizer
$5.00$0.41$1.00$3.59
$10.00$0.52$1.00$8.48
$15.00$0.63$1.00$13.37
$20.00$0.74$1.00$18.26
$25.00$0.85$1.00$23.15
$30.00$0.96$1.00$28.04
$35.00$1.07$1.00$32.93
$40.00$1.18$1.00$37.82
$45.00$1.29$1.00$42.71
$50.00$1.40$1.00$47.60
$60.00$1.62$1.00$57.38
$70.00$1.84$1.00$67.16
$80.00$2.06$1.00$76.94
$90.00$2.28$1.00$86.72
$100.00$2.50$1.00$96.50
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In which countries is the Webscorer online registration available?

  • The paid registration option is available worldwide, only limited by PayPal's support for your local banking arrangements
  • In the US and Canada, you can also use your Authorize.net account, or an Elavon gateway account tied to your merchant bank
  • We will be adding more payment gateway support soon (e.g. Sprite.com)
  • Check here to find out the details on PayPal's support for your country: PayPal Worldwide
  • Note that the PayPal processing fees vary from country to country, check you're local PayPal site for the fee schedule and available volume discounts
  • The Webscorer fee ($1 / racer) applies worldwide, and is payable in US currency to our PayPal account (easy to do using a PayPal to PayPal transfer)
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TIMING FAQ

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What are the key benefits of Webscorer race timing?

1. Mobile timing solution
  • Webscorer PRO runs on an iPad or an iPhone, eliminating the need for laptops & generators
  • Start & finish line can be anywhere, and split-time stations can be located in between
  • Racers can view results with Webscorer FAN on their smart phones, eliminating the need for paper & printers
2. Fraction of the cost of PC-based timing software
  • The timing app is priced at just $10 / week or $50 / year subscription and includes unlimited races
  • The subscription allows using multiple devices in single race, which could involve multiple timing stations
  • Posting live results to Webscorer.com is included in the price
  • Racers & spectators can download the free Webscorer FAN results app which includes a handy simple timer
3. Live / instant results
  • Results are posted to Webscorer.com within seconds of each racer finishing
  • Racers and spectators can view the live results on Webscorer.com or on Webscorer FAN
  • If there's no cell connectivity, results can be shared via Bluetooth to another iPhone or iPad
  • The timer's iPad / iPhone can be used to show results during the race when there's a break in action
4. High-end features, yet super easy to use
  • Flexible start types, multiple distances, multiple categories
  • Support for taking lap times, split times, timing multi-stage races
  • Innovative view to score racers with a graphical view, or with the traditional keypad
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What is the difference between Webscorer FAN and PRO?

  • When you install the free Webscorer app from the Apple App Store, it will operate by default in the FAN mode
  • The PRO mode is an optional feature subscription, that race organizers can purchase when they want to time a race directly from the app
  • The PRO includes a sophisticated timing program, PRO feature list
  • The FAN is targeted for racers, spectators and fans who want to get quick / live access to results from races timed by PRO
  • The FAN also includes a basic timer, capable of timing a simple mass start race - and posting the results on Webscorer.com
  • We expect that the FAN will primarily be used as a results app and as a personal timer by spectators & fans
  • The PRO will be used as the official timer, or by coaches providing splits for their athletes
  • The FAN can receive the results from the PRO via a Bluetooth connection or download posted results from Webscorer.com
  • Once one FAN user has the results, the results can be shared with other FAN users via Bluetooth
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I heard Webscorer has "3 rules for successful timing" - what are they?

The 3 rules are as follows:

1. Ensure that you have an accurate start list
  • Every racer is included on the start list
  • Each racer is set to be racing the correct distance & category
  • All racers have been given the correct bib number
  • The racers start with the correct wave / interval
2. Try not to make a mistake during the timing
  • If you have a clean start list, most timing problems are typically operator errors
  • Successfully timing a race requires laser-like concentration and a working knowledge about the software
  • Make sure you have the right type of finish line setup: Good visibility, organized finish chute, preferably an uphill finish
  • Have help available to call out bibs and to record bibs on a piece of paper as backup
3. If you do make a mistake, know how to fix it
  • If you followed rule 1 and 2, you can skip over this section
  • However, most timers will make at least one mistake or encounter an unexpected situation during any given race
  • A mistake can cascade into a bigger problem unless you know how to fix it or postpone dealing with it
  • Each situation typically requires a slightly different response, so this is where knowledge / experience is helpful
  • The app has many built-in safeguards, but it won't automatically do the timing for you!
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What are the typical timing errors - and how does Webscorer handle them?

Here's a sampling of some of the most common error situations that can happen during the race - and what to do about them:

1. You tapped one time stamp too many
  • Tap the left-most yellow "#" sequence number, and choose "Cancel time" from the pop-up
2. You tapped one time stamp too few
  • Tap an extra time stamp, then tap the yellow "Time" field and adjust the time to when you believe you missed the time stamp
3. You were 5 seconds late tapping the time stamp
  • Tap the right-most yellow "Time" field, and subtract 5 seconds using the time editor that pops up
4. You entered the wrong bib number
  • In the keypad view, tap the bib # field and edit the number entered with the keypad
  • In the racer box view, tap the yellow bib number field, then in the pop-up choose "Swap bib" and choose the correct racer box
5. You entered a bib number that's not on the start list
  • The app will give you a popup telling you this
  • First, check that you entered the bib number correctly
  • The popup gives you a choice to edit the bib number or to record the bib number as "Unknown racer"
  • Ask for the racer's name, distance, category and write this data down on a piece of paper to be dealt with later
  • Two possibilities: either this racer was missed from the start list, or the racer was given the wrong bib number at check-in
  • In the case of a missing racer, simply add the racer's missing details (name, distance, category) to the results
  • In the case of a wrong bib number, find out from the start list what this racer's correct bib number was and change the bib number next to the time stamp to that number instead
6. You entered a bib number that was already entered earlier
  • The app will give you a popup telling you this
  • First, check that you entered the bib number correctly
  • If the number is correct, the problem is that you entered a wrong bib number earlier
  • The pop-up gives you a choice to edit the bib number, or to record this bib number to this time stamp, and assign "No Bib" to the earlier time stamp
  • You'll need to find out the correct bib number for the earlier entry, but you can deal with that later
  • Note that in a race with multiple laps, the app will allow the same bib number to be entered as many times as there are laps
7. You entered a bib number that has not yet started
  • The app will give you a popup telling you this
  • First, check that you entered the bib number correctly
  • Two possibilities: you missed starting the wave in which this racer started in, or the racer started in the wrong wave
  • If you missed starting the wave, you can go back to "Race Start" and start the wave using a race clock adjustment (e.g. wave started 48 minutes ago)
  • If the racer started in the wrong wave, you can either make a manual adjustment to the racer's time, or in a custom wave start, you can simply edit the assigned wave in the "Racer Info" for this racer
8. Racer is classified in a wrong distance or category in the results
  • This could be a start list error, or the racer decided during the race to change distance and forgot to tell the timers
  • Simply go to "Racer Info" panel for this racer and adjust the distance or category
  • The racer will be automatically reclassified into the correct distance or category
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When timing a race with Webscorer, what do you recommend as a backup?

  • Most practical backup is a 2nd person writing down bib numbers (or names when bibs are not used) in the order of finish on a piece of paper
  • The assistant should also write down an occasional time stamp next to the bib number, whenever there's time to do so
  • If something goes horribly wrong with the Webscorer timing, the paper copy can be used to reconstruct the entire race
  • Each time stamp on the Webscorer app gets assigned a sequential number (called a sequence #) that can be used to cross-reference to the bibs written down on paper
  • We're providing printable Bib recording sheets for download that have a sequential "sequence #" box already printed on them
  • The pen & paper backup will double up as an useful assistant for getting bib numbers correctly for group finishes
  • This allows the app operator to focus on getting accurate time stamps for each finisher, and the bib recorder to focus on getting correct bib numbers
  • In larger races, the bib recorder can use another copy of Webscorer PRO in the "Bibs in finish order" timing mode in lieu of pen & paper
  • This has the advantages of being able to pass the bibs recorded electronically (via a cell connection or Bluetooth), reducing errors and helping to to keep up with the finishers
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How many people does it take to time a race with Webscorer?

  • In smaller races, or races where there are no group finishes, a single person can handle the entire timing
  • But for backup reasons and to be ready to handle tight finishes, we recommend a 2-person crew
  • One person operates the iPhone / iPad and the 2nd person writes down bib numbers on a piece of paper
  • The assistant can also double up as a finish line judge for tight finishes & provide relief for the timer when a biology break is needed during a long race
  • If you're taking lap times, it's often useful to have a 3rd person calling out the bib numbers so that the bib recorder can focus on just writing down bibs
  • In larger races, you may need additional people managing the finish line area to ensure the racers who've finished stay in the finish order until their bibs are recorded
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If Webscorer is so easy to use, can anyone successfully time a race with it?

  • It's important to recognize that some people are naturally comfortable operating a touch screen device and any software, while others are not
  • Ability to be calm under pressure helps as you can't stop racers and ask them to wait if you run into an issue during the timing
  • We would not recommend anyone timing a race with Webscorer without playing with the app first
  • Setting up the race is part requiring more Webscorer expertise whereas timing is the easier task, relatively speaking
  • We've observed several race directors do the setup for the race, start the race and then hand the device to a volunteer to record finishers
  • We've seen rookie operators successfully timing races with 200+ racers, with less than 5 minutes of pre-race training
  • This goes back to the 3 rules above - if you have a clean start list and don't make mistakes, timing will be easy
  • Most users seem to do well if they've run a practice race (or two) with the app and watched our online training videos
  • Learning how to deal with the unexpected and knowing how to undo your own operator errors requires experience and knowledge
  • The key is to learn how to postpone dealing with a timing issue as there's little time to pause to figure things out in the middle of the race
  • The app is designed to automate handling of most errors, which you can then worry about later
  • It's also handy to have the assistant (with pen & paper) available to write down notes about issues, so they can be dealt with later
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Do I need to give my racers bib numbers in order to time the race with Webscorer?

  • No, Webscorer allows any race to be timed without bib numbers
  • You can do this even in a bigger race where you may not know everyone by their name
  • A start list will include each racer's name and optionally also the distance, category, start time / wave, age, team name and team name 2 (but no bib number)
  • In a names only race, you'd operate Webscorer in the fast-tap view, which allows you to separately record the time stamp and racer name
  • As there is no time limit when the racer name has to be entered for each time stamp, this allows the names to be recorded separately
  • You can have one person on the finish line operating the app, recording time stamps only
  • A second person stops the racer after crossing the finish line, and asks for their name, writes it down on a piece of paper
  • Whenever there's a break in finishing action, the name recorder tells the timer the names off the list
  • The timer picks the names from the racer-box view of the app in the same order of finish as recorded on the piece of paper
  • We have found this to work well in interval and individual start races, where group finishes are less frequent than in mass / wave starts
  • You can use the same recording sheets as we've referenced earlier for bibs for recording racer names - the sequence number is used in both cases
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What size race is suitable to time with an iPhone - before you'd recommend an iPad?

  • The short answer is that the size of race is not the main reason to use an iPad over an iPhone, unless you're using names only (no bib numbers)
  • This is because it's often most efficient to operate Webscorer in the fast-tap view with the keypad visible
  • In this view, you'll tap a time stamp and then key in the bib number for that time stamp (or vice versa - pre-enter the bib number, then tap the time stamp)
  • This view is identical between the iPhone version and the iPad version of the app, the only difference is the size of the buttons and the keypad keys
  • A person with big fingers may find the iPhone version keypad a bit small, but a handy workaround for this is to use a stylus instead of a finger to tap
  • We do recommend the iPad version due to the bigger keys and the fact that results pages have space to display more information than the iPhone version
  • But the iPhone version is perfectly suitable for the timing function
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What's important about the finish area in order to ensure a successful timing effort?

  • Having good organization and fencing around the finish area is key to make timing work well in a larger race
  • In a busy race it's important that the finish line is well managed so that no one can escape without having their bib recorded
  • Also important is to keep the incoming racers in the same order as they crossed the finish line for recording the bib numbers
  • Keep in mind that the two key objectives is to get accurate time stamps for each racer and to record the bib numbers in the correct finish order
  • Note that there's no time limit for combining these two to form the results - this can be done even at the end of the race
  • Anyone who crosses the finish line should get a time stamp recorded (as you can't always see the bib and verify the person is a racer)
  • Consequently, everyone who crossed the finish line should get recorded in the bib recording sheets (or on the 2nd device used to record bibs)
  • If the person ended up not being in the race, or had already previously crossed the finish line (did it again with a friend), then a "No Bib" should be recorded for that sequence number
  • This will ensure that the number of time stamps and the number of bibs recorded match with one another
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I am organizing a 5 km run with 300 participants, should I use Webscorer?

  • With a well-organized finish chute, a race this size should not pose a challenge to recording bibs in finish order
  • The limiting factor will be whether the person recording time stamps can accurately keep up with the incoming racers
  • Here's the biggest 5 km run we've seen timed successfully with Webscorer PRO (454 racers): Panther Prowl 5k
  • We've timed a half-marathon with 1,031 runners, where there were 808 finishers with finish times from 1:30:00 to 2:30:00, for an average of 135 racers / 10 minutes
  • Our experience was that recording time stamps was not yet a challenge at this rate of finishers
  • Tips to help keep the time stamp recording accurate at busy finishes:
    • Use a 2-person crew, one recording the time stamps with the app, another to use a mechanical tally counter to ensure the correct number of time stamps is entered
    • The iPad / iPhone operator should use ear buds; each time the timer button is tapped, an audible click is heard to help verify a tap was recorded
    • From time to time, the bib recording team and the time stamp team should compare notes to ensure both are at the same sequence number
    • Even if the time stamp operator is not responsible for recording bibs, it's a good habit to record an occasional bib number whenever possible
    • These occasional bibs can be used as a reference point when combining the bibs with the time stamps, to root out any possible errors and mistakes
  • The easiest way to ensure a successful timing effort is to break the start into two or more waves that start 5-10 minutes apart
    • The most practical wave start is male / female waves (easy to verify no one is in the wrong wave)
    • This will help reduce the incoming rate of finishers so that recording times & bib numbers is more manageable
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The ultra-running event we organize lasts 12+ hours but the iPad battery is good only for 10. What can I do?

  • The iPad needs to be turned on only when recording finishers, you can turn it off when there's no activity (note: the race clock keeps running)
  • You don't need to start the race on the app until just before your first expected finishers start arriving (with a race clock adjustment)
  • Many new cars come with an AC power plug so you can charge the device without a generator
  • If you are still worried about running out of battery, we'd recommend a 2nd device as follows:
    • Before you start the race, transfer the start list to another iPad or iPhone running Webscorer (via Webscorer.com or via Bluetooth)
    • Start the race simultaneously on both devices (make sure that the backup device is not set to do live results)
    • If towards the end of the race, you get close to running out of battery on your primary device, switch to recording racers on your backup
    • Without finishing the race, turn off your primary device, it's ok if the battery died before you had time to do so (no data is lost)
    • Finish recording racers' times and bib numbers on the backup device, but don't tap "Finish race" after everyone is in
    • Once you've had a chance to plug in or charge your primary device, copy the data from your backup device to the primary as follows
    • Simply enter a time stamp on the primary, edit it to match the data on the backup and tap the bib number for that edited time stamp
    • Once you've completed replicating all entries, you can finish the race on both devices
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I want to use Webscorer for a triathlon and provide times for the swim, run and bike segments - can I do it?

  • The short answer is yes
  • It is possible to record all three segments using a single device by defining the race as having 3 laps
  • This may work for small events where the transition areas and the finish line are all in the same location
  • However, in most events the transition areas are often far apart and there's too much activity for one person to record all times
  • The recommended setup is to use 3 devices running Webscorer PRO operating together in the timing mode called "Multi-device splits"
  • This allows all 3 devices to update the same race, while each is focused only timing a particular segment (lap)
  • The devices can be either iPhones or iPads
  • Internet connection is not required for timing, but if it's available, live results will show timings from all devices
  • Without an internet connection during the race, the combined results will be available when each device posts the results to Webscorer.com
  • Each device is effectively timing a 1-lap race, and once setup, the timing operation will look the same as timing a race with a single device
  • The detailed documentation how to set this up is available on the PRO Tutorial, but the general structure is as follows:
    • Create a start list and define the race to have 3 laps
    • On the "Race Start" panel, set the timing mode to "Multi-device splits" and set the first device to record lap 1
    • Share the start list with the other 2 devices via Bluetooth or via Webscorer.com
    • Set the recorded lap on device #2 to lap 2 and on device #3 to lap 3
    • Start the race clocks on all three devices at the same time to be in sync
  • The only challenge to timing are the same as for any lap race, are you set up to be able to record the racer's bib number on the fly?
  • It pays to plan the timing stations such that racers are forced to enter through a narrow chute or some similar area where recording bibs will be easier
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Can Webscorer be used for a race where the combined time from 2 runs determines the winner?

  • You'd setup this race as having 3 laps, but you'd further define that lap 2 does not count towards total time
  • Lap 1 will be the first run, lap 2 is the "transition time" between the runs and lap 3 is the second run
  • In the results, lap 2 time is discarded and the total time is lap 1 and lap 3 times added together to determine the winner
  • You can also see separate lap time rankings for lap 1 and lap 3 which are the two runs
  • The start type for for the 1st run can be any of the supported formats (interval start, wave start, mass start)
  • The start of the 2nd run can be either individual start (racer starts when ready), or a mass start (an option via "Race control" / "Lap control")
  • The most practical way to run this event would be with 2 devices using the "Multi-device splits" timing mode:
    • Device #1 is at the start and will start the racers for lap 1 and lap 3 (note that recording a lap time for lap 2 is the same as starting the racer for lap 3)
    • Device #2 is at the finish and will record lap 1 and lap 3 times for the racers
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Is it practical to take lap times in a Cyclocross race with Webscorer PRO?

  • The app version 1.3.1 added support for the results format used in cyclocross races where racers not on the lead lap get classified as a lap (or more) down
  • Taking lap times in a race is always harder than recording finish times as you won't be able to stop the racers to record their bib numbers
  • Bike races in particular make it even more challenging since the bikers travel relatively fast
  • Given the cyclocross format, you're most likely recording laps already, but perhaps not taking lap times
  • In that case, having the bibs in the correct order is the more difficult task and you've already got that covered
  • If the timing station can be at an uphill where riders go slower and / or are forced to be in a single file will always help
  • Taking time stamps is relatively easy, and combining the two can be done after the race when there's more time to do so
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Can Webscorer be used for an enduro event where there are timed stages and transition stages?

  • A new feature called "Exclude laps" allows you to define the race as a point-to-point race with laps, and define that certain laps don't count toward the total time
  • For example, let's consider an enduro race with 3 timed stages and 2 transition stages in between
  • The winner is determined by combining the times from the 3 timed stages together
  • You'd setup this race as a 7-lap race, and further define that laps 2, 3, 5 and 6 don't count toward total time
  • If some of the checkpoints are the same, the same device can be used to time multiple laps
  • Note that this setup allows you to record the arrival at the checkpoints separately, which is sometimes used to calculate possible penalty minutes
  • 6 devices running Webscorer PRO would be required to time this race:
    • Device #1 is used to start the racers for lap 1 (stage 1)
    • Device #2 is used to time lap 1 (stage 1)
    • Device #3 is used to time lap 2 (transition stage) and lap 3 (waiting time at checkpoint before start of stage 2)
    • Device #4 is used to time lap 4 (stage 2)
    • Device #5 is used to time lap 5 (transition stage) and lap 6 (waiting time at checkpoint before start of stage 3)
    • Device #6 is used to time lap 7 (stage 3) which is also the finish line
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How does Webscorer compare to a chip-timing system?

  • There are races where chip timing is the only practical solution (e.g. a marathon with 5,000 runners)
  • There are also races where manual timing is the only sensible / cost-effective method (e.g. a kayak race with 100 racers)
  • Chip timing has two main benefits:
    • Ability to capture times for a large number of racers finishing close together
    • A way to record an individual "chip time" for each racer which is useful in races where it may take several minutes for some racers to roll over the start line
  • The main drawback of chip timing is cost, as it typically requires hiring a professional timing company and the cost can range from $2-4 per racer - with a minimum per-race fee at $700 and up
  • This can quickly eat into the race budget especially when turnout is not known until the race day and is often weather-dependent
  • The cost of using Webscorer is minimal ($10 / week or $50 / year) and it is designed to be easy enough to use by race organizers and volunteers themselves without having to hire a professional timing company
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How can Webscorer handle a big race where it takes several minutes to roll across the start line?

  • To compensate for the delay for racers to roll across the start line in large races, one option with Webscorer is the built-in ability to start racers in waves
  • The field gets divided into manageable "waves" and each wave is started with enough separation to allow everyone to race at full speed from the start
  • The wave grouping can be by distance, category or custom groups based on ranking or other criteria
  • The start list specifies which racer starts in which wave
  • The timer will record the unique start time for each racer, which then gets adjusted off the finish time automatically
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What size race is practical to time with Webscorer?

  • With experienced operators, Webscorer does not have a fixed upper limit for a number of racers it can handle - the key is the expected rate of finishers
  • For example, a 100 meter dash with just 8 runners would not be suitable to be timed with the app
  • However, an ultra-marathon with 1,000 participants where runners arrive over a span of several hours would present no challenge to Webscorer
  • The largest race we've timed with Webscorer thus far was a cross-country mountain biking race with 827 finishers: www.webscorer.com/race?raceid=1399
  • We've also timed a half-marathon with 458 runners: www.webscorer.com/race?raceid=1167
  • Here's the biggest 5 km run we've seen timed successfully with Webscorer PRO (454 racers): Panther Prowl 5k
  • The list of race results at Webscorer.com provides a good sampling of what types and sizes of races have been timed to date
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How does Webscorer PRO handle large races?

  • One of the timing modes is a two-device setup, which mimics the well-established manual timing technique of recording time stamps and bib numbers separately, then combining them in the same sequence
  • This allows the person recording finish times to focus on just getting accurate time stamps for each racer - while a second person records the bib numbers in the order of finish
  • The limiting factor is recording time stamps for each racer in busy finishes (with a simple tap on the screen) - but we've found this to work well even when racers arrive in bunches of 4-5 together
  • The bib recorder is not rushed as there's no time limit to get the bibs recorded - provided the finish chute is well organized
  • The bibs and the time stamps can be combined via Bluetooth or via cellular connection, eliminating the errors often encountered when transcribing hand-written entries
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Can Webscorer provide split times for my athletes in an interval start race?

  • Yes - while Webscorer was designed as a general-purpose race timing app, we've paid special attention to make it also the best split-timing solution around
  • There are several unique features that should prove very useful for coaches giving their athletes splits along the course
    • Easy import of race start lists via .TXT file, or a quick way to create a start list from scratch on the app
    • Race organizers (or other coaches) can publish start lists on Webscorer.com, saving others the time & effort of race setup work
    • Ability to do "live split times", where other team coaches can see the split times you take within seconds on their own Webscorer app
    • "Multi-device splits" where two or more coaches can be timing the same race and see each other's split times live (no more need for walkie-talkies)
    • Immediate display for time back off the leader and rank for the present lap
    • The iPad version of Webscorer will also display the most recent lap time
    • Split times arranged by distance & category in a multi-distance, multi-category race
    • Quick way to review status & rank for each lap for each racer
  • The split-timing feature was developed in cooperation with cross-country ski coaches from Sweden, Finland, Canada and Australia
  • This feature was first used at the Vancouver 2010 Olympics 15 km cross-country race by a national team coach
  • The split timing feature has been field tested at dozens of interval start races in multiple countries, including the 2011-2012 and 2012-2013 cross-country skiing World Cup
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What happens if the timing program crashes in the middle of the race?

  • Unlike typical PC programs, iPad / iPhone apps are designed to be resilient to user, system and app errors
  • Even if you turn the system off (including complete power off), upon restart the app will resume exactly where you left off, no data will be lost
  • Even if the app crashes you can simply restart the app - timer will keep running and the app status is unchanged
  • The app saves races and race setups on your behalf - so there's never a need to remember to save your work
  • The most recent race setup is always kept in memory, easy to return to after navigating elsewhere on the app
  • By posting results to Webscorer.com, you'll have a server-based backup of all your races
  • So should you lose your device or replace it, there's no data to copy over, you can simply download your own races back to your new device
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What if I get a phone call while the app is timing a race?

  • No problem - the app is programmed to allow you to take the call without interrupting the race
  • You can also place a call while the race is in progress
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What if I need to switch to another app during a race?

  • No problem, you can switch to another app (such as the browser or mail), and return to the Webscorer app when convenient - the race clock keeps running
  • The Webscorer app can be exited or killed (via the task bar) and upon restart, the app will continue where you left off
  • Even if the app crashes, it is programmed to recall its last known state and you can restart it to continue with no data lost
  • You can also turn the power off when there's no race action, a good idea to save the battery in a long race
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What are the differences between the iPhone and iPad versions of Webscorer PRO?

Both versions have the same design, perform the same functions, and are interoperable, but the iPhone's screen size limits its features as follows:
  • You'll see more racers, racer information, results and other data per screen vs. having to scroll down to access the same data on the iPhone
  • The iPad has room to show racers' distance & category information on the start list panel vs. just the racer name for the iPhone
  • All text, buttons, racer boxes and other on-screen items are 50-100% bigger on the iPad
  • When finishing racers in a race with bibs with "Fast-tap view", the iPad can show 72 racer boxes vs. 12 for the iPhone
  • When finishing racers in a race without bibs with "Fast-tap view", the iPad can show 36 racer boxes, vs. 6 for the iPhone
  • When finishing racers using the "Fast-tap view" with the keypad, the keypad is much bigger and hence easier to operate on the iPad
  • On an iPhone, accessing "Race Control" buttons may require tapping an additional arrow vs. direct access on the iPad
  • On the "Show Splits" panel, the iPad has an additional toolbar button to toggle between "absolute" and "relative" times vs. a setting via "Race Control" on the iPhone
  • To view full racer or results data on the iPhone sometimes requires tapping an additional button
  • The iPhone can edit finish times up to 99:59:59.9 whereas the iPad can handle times up to 999:59:59.9
  • The iPad has room to show the race name on several panels, e.g. the "Race Finish" panel during the race
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How many people do I need to time races with Webscorer?

  • One person can handle the timing in any race where the incoming finishers arrive sufficiently spaced apart that there's no rush for the timer to record both the time and the bib # or name
  • In most races, you'll want to have one person operating the app, and a helper writing down bib numbers in the order of finish as backup (with occasional time stamps written down just in case)
  • In larger races or rush finishes, we recommend splitting the time recording and bib recording function to be handled by two devices, each running Webscorer PRO
  • If the bib recording gets very busy, it's useful have a third person calling out the bib numbers or helping the bib recorded to read the bib # off the finishers
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Do I need a power source at the race site?

  • No, we've yet to run into a race situation where we've run out of battery with an iPad
  • We've timed races with up to 8 hours of continuous use and still had 15-20% of the battery left
  • A few useful guidelines to keep in mind are:
    • Always start with a fully loaded battery at 100%
    • Turn the iPad off when not in use (even during the race)
    • Dim down the screen brightness if possible
    • Turn off WiFi unless needed
    • If you're not using Bluetooth or cellular during the race, turn the device into "Airplane mode" to save battery (the radio-frequency features are silent power-consumers)
    • You could run the pre-race setup with one iPad, then transfer the start list to another iPad via Bluetooth or cellular that will be used to time the race, which would have full 100% left
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What kind of iPad do you recommend?

  • The Webscorer app will never create enough data to consider getting more than the basic (16GB) amount of memory for the iPad
  • Even if you run lots of races and download even more, you'll collect at most a few MB worth of race data on the iPad
  • We highly recommend getting the cellular version of the iPad - vs. just the WiFi model
  • The cellular version will enable you to download the online registration list at the race site, post the start list to Webscorer.com shortly thereafter and run the race with "LIVE" results
  • This allows racers and spectators on site to check the results on the website or on their free Wescorer app just as soon as they've crossed the finish line
  • The only app task where later iPad models are superior to iPad 1 is when you're downloading a very large race (such as www.webscorer.com/race?raceid=1493 with 9,901 racers), the race is downloaded in half the time of iPad 1
  • This is due to the faster processor in later models which speeds up the writing the data to the local database on the iPad
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Will the app work if I don't have internet connectivity?

  • The app does not require internet connectivity to time a race
  • You can do the full setup, timing and results processing on the app, plus share the results via Bluetooth to racers' Webscorer apps, all without an internet connection
  • You will need an internet connection to post the results to Webscorer.com - or to download start lists or other race results from the website
  • An internet connection is required for live results and synchronizing bibs between two iPads over the web
  • Note that Bluetooth can be used for the bib sync function in Webscorer PRO if internet connection is not available
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The "live results" feature sounds intriguing - how does it work?

  • The live results feature requires that the device running Webscorer PRO has an active internet connection
  • This can be WiFi, but in most real race situations the requirement is to have a cellular connection
  • To run a race live, you'll simply turn on an option called "Post live results" on the app during the race setup
  • When the race starts, the app will send a message to Webscorer.com that your race has started - and your race will be listed as a "LIVE" race on the Webscorer.com home page
  • The website home page auto-refreshes every 30 seconds to update the race list - the list can be filtered by sport type or map location
  • Once you've identified the right race, you'll click on the race link and watch the race on the live race page without having to refresh the browsers
  • As racers complete a lap or finish the race, the app timing the race sends an update to the website database with the new data
  • This happens within 10 seconds of each new results entry
  • The website will pick it up on its next refresh interval
Racers, spectators and fans can also follow a live race with the free Webscorer app in a similar way:
  • Tap "Download races", tap "Recent races" and based on the sport and location filters find the race which will have a red "LIVE" label
  • Tap the race to download it, and then navigate to the distance / category results panel they're interested in following
  • The results refresh automatically - no need to re-download the results to get the latest finishers to show up
  • The FAN users will go to "Download races", tap on "Recent races" and based on their sport and location filters find the race which will have a red "LIVE" note on it
  • User taps the race to download it, and then navigates to the distance / category results panel they're interested in following
  • The users can simply wait for the results to be updated automatically
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How much data does a live race consume of my cellular data plan?

  • The largest race we've timed as a live race has 827 finishers - www.webscorer.com/race?raceid=1399
  • The fastest racer completed the race in 2.5 hours, while the last racer came in 4 hours later
  • The total amount of cellular data consumed by the iPad that acted as the main timer was approximately 12 MB
  • This consisted of live results updates sent to Webscorer.com, as well as receiving bib numbers from the other iPad used as the bib recording device.
  • For watching a live race on your phone running the free Webscorer app, the amount of cellular data will be significantly less (in most cases less than 1 MB) for 2 reasons:
    • You're unlikely to watch the race live for the full 4 hours it took us to time it
    • The timer app is designed to update any new results data every 10 seconds, the results app updates the screen every 30 seconds (default setting)
  • We allow the app user to control the refresh interval to be sensitive to the amount of data downloaded in a very large race
  • Default refresh interval is 30 seconds, but this can be changed to 10 or 60 seconds, or the automatic refresh can be turned off entirely
  • For small races with a few hundred racers the amount of data transferred during the race is negligible (1-2 MB at the most)
  • Following a race on the Webscorer app is much more data-efficient than checking race results on the website
  • A web page includes all sorts of overhead items that are not required with the app that's getting just the data downloaded
  • Each local view on the app (e.g. checking various category results, searching for a particular racer by sorting the results list by name) does not go back to the website to get information, saving cellular data in the process
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I am getting strange behavior with the app, what can I do?

  • All apps that have ever been launched on an iPhone or iPad will stay in memory until cleaned up
  • The only way to clean your running programs list is to specifically stop them, or restart your device (reboot)
  • Unless periodically cleaned up, eventually the system will run into memory problems which can cause random behavior
  • It's a good idea to clean up the running app list once in a while
  • There's no harm stopping running apps as restarting the app will bring you back to where you left off
  • Steps to clean up the running apps list:
    • Exit any app you may be running
    • Double-tap the device's Home button
    • You'll get a list of all running apps on the bottom of the screen
    • Tap & hold one of the app icons until it starts hovering and a small red circle appears on the icon
    • Tap each of the red circles to remove the app from the list of running apps
  • We've seen a few cases where there were 35-40 running apps on a single iPad, some app panels would no longer load
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Can I use the app in direct sunlight, in the rain, or in –20C weather?

  • iPhones and iPads are very resilient to weather conditions but a few guidelines are in order
  • Don't let the screen get wet, this will reduce the sensitivity of the touch screen and you may get inadvertent taps
  • If the screen gets wet, first turn the device off, use a paper towel to dry the screen and turn it back on
  • Wiping the screen dry without first at least exiting the app may cause a tap that you did not intend to make
  • Don't expose the screen to direct sunlight for vey long, this can heat up the device and it will shut down due to an internal heat sensor
  • Shade the screen with your body, with an umbrella or by operating it under a canopy
  • In cold weather, it's a good idea to use a case that will help insulate the battery from the cold temperatures
  • You can use a specific iPhone stylus to help you keep gloves on in extreme temperatures
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RESULTS FAQ

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What are the key benefits of Webscorer race results?

1. Mobile results solution
  • Webscorer PRO comes built-in with a feature to post results to Webscorer.com with one tap
  • You can also post results to Webscorer.com via .TXT file, or using a web service API that's suitable for live races timed by other software
  • Once you post your results to Webscorer.com, they're immediately available for downloading to Webscorer FAN
  • The results app Webscorer FAN is designed for the smartphone screen and beats viewing results on a web page in speed & ease of use
2. Save time & money in processing and posting results
  • Posting results from Webscorer PRO is included in the PRO subscription price
  • Post your results via .TXT file to Webscorer.com for free
  • Save time & effort in coming up with separate category results, allow Webscorer to produce them for you
  • Webscorer.com is designed to scale to practically any size race, we have results with 10,000 racers on our site
3. Racers will appreciate the results presentation
  • Winners table showing each category winner on a summary page
  • Allows anyone to download the results as .TXT file for personal archives
  • Racers can order results by "gun time", or by "chip time"
  • Allows racers to leave comments and add the race to their own racer profile
4. High-end features, yet super easy to use
  • Show race location on a map, custom photo or logo, your own name & website
  • Easy to search for races by sport, by location, by race name or racer name
  • Upcoming race series tool will allow automatic calculation for stage races totals and calculating race series points
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I see you can post results to Webscorer.com from a .TXT file - why would I do that?

  • Have you ever timed a race, had the results on your computer all typed up, but can't get your webmaster to cooperate to post the results in a timely manner?
  • Or perhaps you don't have a website to post to - and the best you can do is to email the results around?
  • Or you've got the results in an Excel format, but simply don't have the time to create the category results, calculate the places or arrange the results by distance?
  • Webscorer offers solutions for all of these scenarios. See the following question for a list of additional potential advantages.
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What benefits do I get from posting my results via .TXT file to Webscorer.com instead of to my usual website?

  • Modern / graphical look & feel
  • Automatic distance / overall / category results separation
  • "Winners" table in a distance / category race
  • Built-in race pace calculation
  • Built-in "% back from winner" calculation
  • For a race with laps, additional "Show laps", "Race review" and "Lap times" views
  • Ability to add race organizer notes
  • Inclusion of race photo (or sport-specific stock photo)
  • Permits racers to make comments on the race
  • Allows racers to add the race results to their own "My racer profile"
  • Easily find racers via sorting by bib / name
  • Allows anyone to download race results as a .TXT file
  • Paging / high-performance servers make it practical to upload even the biggest races (example race with 9,901 racers: www.webscorer.com/race?raceid=1493)
  • Race location shown on a Google map
  • Easily find previous races via "Find races", sorted by sport, location, race name, date
  • Allows race organizers to keep track of their own race results in one location
  • Easy sharing of results to Facebook / Twitter / Email
To access the upload tool, you need to first sign in with Webscorer.com (simply create a free account with your email address & pick a password), then access the "Race organizers" tab.
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Can Webscorer handle a series consisting of multiple races - series winner is determined by combining the results?

  • Yes, this feature is now available, see www.webscorer.com/resources/tutorial-results-series
  • There’s no extra cost, you'll simply post your series races to Webscorer.com from the Webscorer app or via the .TXT results posting tool, and then add to your results series
  • You'll time each race as if it is an independent race and post the results to the website
  • We support initially four types of points rules: (1) combined time, (2) points = place, (3) points = % back from winner, and (4) points = % of winning time
    • The "combined time" adds the times from each race for each racer, fastest combined time wins
    • The "points = place" system will award 1 point for 1st place, 2 points for 2nd place and so on
    • The "points = % back" will award points based on how many % the racer's time is behind the winner's time
    • The "points = % of winning time" is similar to "% back", only difference is that leaders have higher points
  • You can also choose to count only best x out of total # of races in the series, e.g. best 6 results in a series of 8 races will count
  • The standings display can be shown as Total time or Average time / Total points or Average points
  • The tool can handle a race with any number of stages (e.g. Tour de France: www.webscorer.com/seriesresult?seriesid=7578)
  • You'll simply create a race series on Webscorer.com, give it a name, select the series rules and add the race(s) to the series
  • Once the races have been added, the race series tool will create a new raceid with the series totals thus far
  • The tool supports races with multiple distances & categories and will calculate the combined points separately for each
  • The "series standings" lists the times & points from each individual stage
  • The "series standings" can be downloaded to the app or viewed on the website
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If I want to post the results on my own website, can I still do that?

  • Yes. Once posted to Webscorer.com, you can download the complete results as a .TXT file, repost on your own website, with your own logos and formatting - it is your data!
  • It is also your option to delete the race results from Webscorer.com at any time - our user account system ensures that only your account can delete your races
  • You can erase posted results directly from the app - or from Webscorer.com by signing in with your email address & password
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SPORTS FAQ

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Overview

  • Webscorer is designed for any sport where time is used to determine the order of finish
  • Thus far we have identified 44 such sports
  • This list is by no means exclusive, and we're open to adding more
  • When posting registrations, results or start lists, each race gets classified as one of the supported sport types:
    • The sport type is used as a filter / sorting tool
    • You search by sport on the "Find races" pages on the website, and on the app when downloading races
    • A sports-specific "stock" photo is the default image on all race pages - unless a custom photo / logo is posted by the race organizer
  • Each sport is listed with some of the special features / options available for that sport
  • Note that the features listed aren't reserved for that particular sport – they're just characteristic of the sport in question
  • If you see missing features for your specific sport, please send us an email at support@webscorer.com
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Aquabike - swim and bike

  • Record "lap" times for each of the race segments (swim / bike)
  • Support for having the swim-to-bike transition area to be geographically separate from the bike finish area by using 2 devices (see Timing mode = Multi-device splits)
  • Support for individual start, mass start, wave start, interval start formats
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Aquathon - swim and run

  • Record "lap" times for each of the race segments (swim / run)
  • Support for having the swim-to-run transition area to be geographically separate from the run finish area by using 2 devices (see Timing mode = Multi-device splits)
  • Support for individual start, mass start, wave start, interval start formats
  • Results example: www.webscorer.com/race?raceid=3130
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Canoeing

  • Long racer names (40 characters) allows displaying names for both racers in a doubles canoe
  • Support for multi-day stage races (via results series tool, "Total time" option)
  • Results example: www.webscorer.com/race?raceid=7937
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Cycling - BMX

  • Support for time-limited lap race format
  • Quick & easy to time multiple heats in a row
  • Results series tool can be used to track season-long points standings
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Cycling - cyclocross

  • Support for time-limited lap race format
  • Record lap times & count laps at the same time
  • Results show "-1 lap", "-2 laps" for racers who did not finish on the lead lap
  • Results example: www.webscorer.com/race?raceid=4401
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Cycling - mtn cross-country

  • Ability to classify racers as Pro / Expert / Sport / Beginner "distances" with age categories in each
  • Record e.g. a downhill segment in the middle of the race for a "race within a race" (see Timing mode = Multi-device splits)
  • Support for wave starts by category
  • Results example: www.webscorer.com/race?raceid=9831
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Cycling - mtn downhill

  • Support for timing multiple runs as a single race, with the time between runs not counted towards total time
  • Results option to have the best lap time win out of many attempted
  • Support for individual start and interval start (including ability to pause & resume interval start race if rider crashes)
  • Results example: www.webscorer.com/race?raceid=2752
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Cycling - mtn enduro

  • Support for timing multiple stages as a single race, with the transition time between runs not counted towards total time
  • In a point-to-point race, each stage can be timed by a different iPad / iPhone (see: Timing mode = Multi-device splits)
  • Results example:
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Cycling - road

  • Ability to classify races in Pro / Cat 1 / Cat 2 / Cat 3 with age categories in each
  • Support for interval start time trials
  • Results example: www.webscorer.com/race?raceid=3278
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Dog racing

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Duathlon - bike and run

  • Way to record a "lap" time for each of the race segments (run / bike)
  • Support for having the run-to-bike transition area to be geographically separate from the bike finish area by using 2 iPads / iPhones (see Timing mode = Multi-device splits)
  • Support for mass start, wave start, interval start formats
  • Results example: www.webscorer.com/race?raceid=5028
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Horse racing

  • Record split times between obstacles with multiple devices (Timing mode = Multi-device splits)
  • Record lap times
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Ice-skating / Inline skating

  • Record lap times as a coaching tool
  • Support for point-to-point courses with 2 or more devices (Timing mode = Multi-device splits)
  • Count lap times in a time-limited race
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Kayaking

  • For a race series, use previous week's race as a template for the next race
  • Have the same racer name associated with two bibs / boat numbers (same racer uses different boats from week to week)
  • "Check-in required" option makes it easy to mark who has showed up for the race when previous race is used as template
  • Results example: www.webscorer.com/race?raceid=2561
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Motor sports - auto

  • Include both team name and sponsor name as part of the results (see: Team name, Team name 2)
  • Support for hundredths and thousandths of a second in results posted via the .TXT posting tool
  • Results example: www.webscorer.com/race?raceid=1457
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Motor sports - motorcycle

  • Support for enduro-style stage races with transitions that don't count toward total time
  • Support for point-to-point races timed by 2 of more devices (see Timing mode = Multi-device splits)
  • Record lap times for motocross races
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Motor sports - snowmobile / truck / other

  • Support for enduro-style stage races with transitions that don't count toward total time
  • Support for point-to-point races timed by 2 of more devices (see Timing mode = Multi-device splits)
  • Record lap times for time-limited races
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Orienteering

  • Start racers when ready (see: individual start), handy for evening races when racers can start anytime between say 5 and 7 pm
  • Time the race without bib number, racer announces own name when finishing for recording (see: fast-tap view)
  • Results example: www.webscorer.com/race?raceid=4172
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Paddling

  • Use category to classify results by boat type
  • Use distance to get gender-specific "Overall" results: 10 km Paddle - Men, 10 km Paddle - Women
  • Results example: www.webscorer.com/race?raceid=3753
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Race walking

  • Support for multiple distances & categories in same race
  • Mass start, wave start, interval start options
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Rowing

  • Coaching tool: time trials, interval workouts
  • Official timing: heats timed as manual wave start race
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Running - cross-country

  • Automatic team points calculation for high-school / college races
  • In bigger events, use 2 devices for recording time stamps & bibs / names separately (see: Timing mode = Bib sync / Name sync)
  • Results example: www.webscorer.com/race?raceid=4225
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Running - road

  • Include age and pace (time / mile, or time / km) in results
  • For chip-timing results posted via the .TXT posting tool, support for "gun time" and "chip time" columns, with sorting based on either time
  • Results example: www.webscorer.com/race?raceid=1493
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Running - track

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Running - trail

  • Support for early starts with automatic time adjustment in longer events regardless of distance / category (see: wave start with custom grouping)
  • Classify results separately for "Overall - Women" and "Overall - Men" by distance, and by age category within each distance
  • Results example: www.webscorer.com/race?raceid=5266
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Sailing

  • Take split-times at turnaround points, with results beamed live to spectator's phones running Webscorer
  • No need to use bib numbers, "racer names" can be boat names
  • Use the results series tool to aggregate points from regattas, season-long series
  • Results example: www.webscorer.com/race?raceid=10150
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Skateboarding

  • Time downhill time trials as interval or individual start race
  • For a race with multiple runs, combine times to determine overall winner
  • Results example: www.webscorer.com/race?raceid=3208
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Skiing - biathlon

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Skiing - cross-country

  • Ability to seed racers (custom seeding / custom seeding) before assigning start times in interval start races
  • Sophisticated split-timing features for coaches in interval start races
  • Support for automatic % time adjustment in para-nordic events
  • Results example: www.webscorer.com/race?raceid=7204
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Skiing - downhill

  • Support for timing multiple runs as a single race, with the time between runs not counted towards total time
  • Support for individual start and interval start (including ability to "pause" & "resume" interval start race if skier crashes)
  • Results example: www.webscorer.com/race?raceid=6621
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Skiing - rollerskiing

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Ski mountaineering

  • To show progress during a long race, record live split times from a mid-course check-in point (see Timing mode = Multi-device splits)
  • Support for interval starts & wave starts
  • Results example: www.webscorer.com/race?raceid=7284
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Snowboarding

  • Combine multiple runs into total time, calculated automatically
  • Use first run times as a starting order for second run
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Snowshoeing

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Soap box derby

  • Support for point-to-point timing with 2 devices (see Timing mode = Multi-device splits)
  • Excluded lap feature can be used to combine the time from multiple runs
  • The fastest lap feature (with excluded laps) can be used to determine the order based on "best of 2" runs
  • Results series tool can be used to aggregate times or do best of x out of y series
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Stand-up paddle-boarding

  • Use category to classify results by boat type
  • Use distance to get gender-specific "Overall" results: 10 km Paddle - Men, 10 km Paddle - Women
  • Results example: www.webscorer.com/race?raceid=3949
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Surfski

  • For a race series, use previous week's race as a template for the next race
  • Have the same racer name associated with two bibs / boat numbers (same racer uses different boats from week to week)
  • "Check-in required" option makes it easy to mark who has showed up for the race when previous race is used as template
  • Results example: www.webscorer.com/race?raceid=2561
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Swimming - open water

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Swimming - pool

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Triathlon

  • Way to record a "lap" time for each of the race segments (swim / bike / run)
  • Support for having the swim-to-run and run-to-bike transition areas to be geographically separate from one another by using 3 devices (see Timing mode = Multi-device splits)
  • Results example: www.webscorer.com/race?raceid=9709